HELP PAGE
VOUCHER CODE NOT ACCEPTED?
Are you entering your code in the correct place?
The Promotion Code box is for PROMOTION codes only - e.g. "XMAS20%OFF"
If you have a prepaid voucher code, it needs to be entered later in the booking process,
when the booking form ask for it (see below)
all about vouchers
VOUCHER EXPIRY
My gift voucher expires this month. Does this mean I have to make a booking, or actually take the class before the expiry date?
You need to REDEEM your voucher by sending us the Voucher Code before it expires.
The actual class date can be for ANY scheduled date - even for a date after your voucher expires.
Eg. if your voucher expires on 31 April, you can choose to have your class in May, or later, as long as you ACTIVATE your voucher first by making the booking online and send us the voucher codes before the 31 April.
VOUCHER CODES
Please enter your voucher codes in the box that says:
"PLEASE ENTER YOUR VOUCHER CODES HERE"
The voucher code does NOT go in the Promotion Code box. The Promotion code box is for promotion codes only. (eg SUMMER25OFF)
If you are booking for more than 1 person, PLEASE ADJUST THE NUMBER OF PARTICIPANTS TO THE CORRECT NUMBER
CHECKLIST
1) BEFORE your voucher expires, please book online, you can choose ANY date that is available.
2) ENTER the correct voucher code/s that is asked for by the booking form.
(please make sure you are entering the correct code as asked for in the booking form)
3) AN EMAIL CONFIRMATION of your booking will arrive immediately - you should get one straight away.
If not please check your spam folder. If its not in your spam folder either, it could be that you entered your email address incorrectly when booking. If so please contact us and we can correct your email address for you.
FUTURE DATES
We run roughly 8-10 sushi classes and 20 dim sum classes per month.
We add new dates each month. We add classes roughly 2-3 months ahead.
If the month you want to do a class is not up yet, please check back later.
My gift voucher expires this month. Does this mean I have to make a booking, or actually take the class before the expiry date?
You need to REDEEM your voucher by sending us the Voucher Code before it expires.
The actual class date can be for ANY scheduled date - even for a date after your voucher expires.
Eg. if your voucher expires on 31 April, you can choose to have your class in May, or later, as long as you ACTIVATE your voucher first by making the booking online and send us the voucher codes before the 31 April.
VOUCHER CODES
Please enter your voucher codes in the box that says:
"PLEASE ENTER YOUR VOUCHER CODES HERE"
The voucher code does NOT go in the Promotion Code box. The Promotion code box is for promotion codes only. (eg SUMMER25OFF)
If you are booking for more than 1 person, PLEASE ADJUST THE NUMBER OF PARTICIPANTS TO THE CORRECT NUMBER
CHECKLIST
1) BEFORE your voucher expires, please book online, you can choose ANY date that is available.
2) ENTER the correct voucher code/s that is asked for by the booking form.
(please make sure you are entering the correct code as asked for in the booking form)
3) AN EMAIL CONFIRMATION of your booking will arrive immediately - you should get one straight away.
If not please check your spam folder. If its not in your spam folder either, it could be that you entered your email address incorrectly when booking. If so please contact us and we can correct your email address for you.
FUTURE DATES
We run roughly 8-10 sushi classes and 20 dim sum classes per month.
We add new dates each month. We add classes roughly 2-3 months ahead.
If the month you want to do a class is not up yet, please check back later.
DIETARY REQUIREMENTS
If you have any dietary requirements please let us know
HAVE YOU ENTERED DIETARY REQUIREMENTS FOR EVERYONE?
Eg if your booking is for 2 and both are vegetarian, please remember to state "both Vegetarians"
If just 1 is vegetarian, please make it clear eg "1 veg, 1 usual menu"
If you need to adjust this, please scroll up to the DIETARY REQUIREMENTS question
For most classes we can cater for Gluten Free, Vegetarian, Vegan, Pescatarian
Specifically for Dim Sum Class, we can cater for No Pork, No Shellfish. For other requirements please enter it into the box when booking, and if there are any problems we will get in touch with you.
For Char Sui Bun class, we cannot cater for Dietary Requirements as we are making a specific thing so there cannot be any deviation.
HAVE YOU ENTERED DIETARY REQUIREMENTS FOR EVERYONE?
Eg if your booking is for 2 and both are vegetarian, please remember to state "both Vegetarians"
If just 1 is vegetarian, please make it clear eg "1 veg, 1 usual menu"
If you need to adjust this, please scroll up to the DIETARY REQUIREMENTS question
For most classes we can cater for Gluten Free, Vegetarian, Vegan, Pescatarian
Specifically for Dim Sum Class, we can cater for No Pork, No Shellfish. For other requirements please enter it into the box when booking, and if there are any problems we will get in touch with you.
For Char Sui Bun class, we cannot cater for Dietary Requirements as we are making a specific thing so there cannot be any deviation.
cancellations
1) If you are unable to attend for any reason, we require AT LEAST 72 HOURS notification
2) You can change your booking to a different day before the 72 hours by clicking on the VIEW/CHANGE BOOKING button at the bottom of your email confirmation
3) If you are unable to attend but have someone who can take your place, we are happy to have them come in your place. There is no need to inform us.
4) If you give us less than 72 hour notice, we can amend your booking to another date subject to a rebooking admin fee of £15 per person.
5) Please note, if you book a class and do not show, your place will be considered used.
6) Please allow enough time for travel. Classes start at the START time, so please ensure you are there on time. If you miss your class due to any reason, your places are considered USED and cannot be rebooked for another date.
PRIVATE PARTIES
Full information about arranging to have a private class for your group is available here: PRIVATE PARTIES
CHILDREN
Children from 12-16 are welcome providing they are accompanied by an adult.
Younger children can also be accommodated but please do ask us if you are unsure.
Younger children can also be accommodated but please do ask us if you are unsure.
BOOKING FOR THE CORRECT NUMBER OF PEOPLE
Please make sure you are booking for the correct number of people.
This is the first option (right at the top of the booking page)
Select the correct number of people first, and then the class dates will update to show you which classes that have enough spaces for you.
This is the first option (right at the top of the booking page)
Select the correct number of people first, and then the class dates will update to show you which classes that have enough spaces for you.
BRING YOUR OWN BOTTLE / BEER
If you would like to BYOB, please select it when booking. You can also add BYOB after you have booked by clicking the VIEW/CHANGE BOOKING button at the bottom of your booking confirmation email.
There is a £3 one-off charge per person, and covers them for as many or as few bottles as they would like.
(This covers usage of glasses, breakages, insurance and disposal)
There is a £3 one-off charge per person, and covers them for as many or as few bottles as they would like.
(This covers usage of glasses, breakages, insurance and disposal)
FIND CLASS AVAILABILITY AND DATES
You can check for class availability and times when they run simply :
CLICK BOOK A CLASS,
Click the BOOK button next to the class you want.
A list will show the class dates, and the number of spaces available.
If a class only has 1 space left, then there is actually physically only 1 space left. Please do not ask if it may be possible to squeeze an extra person in.
CLICK BOOK A CLASS,
Click the BOOK button next to the class you want.
A list will show the class dates, and the number of spaces available.
If a class only has 1 space left, then there is actually physically only 1 space left. Please do not ask if it may be possible to squeeze an extra person in.
REBOOKING or CHANGING YOUR BOOKING
If you need to change your booking you need to give us at least 72 hours notice.
CHANGE IT YOURSELF: You can change it yourself by clicking the VIEW / CHANGE BOOKING button at the bottom of your email confirmation.
LESS THAN 72 HOURS NOTICE?
You will not be able to change your own booking with less than 72 hours notice. Please contact us if you need to change a booking.
BYOB
If you just want to add BYOB you can simply bring the £3 per person fee on the day, there is no need to tell us.
ASK A FRIEND: If you are not able to attend your class, you can send others to take your place. They only need to know the name it is booked under.
LESS THAN 48 HOURS NOTICE?
REBOOK YOUR CLASS: If you cannot find someone to take your place, you can rebook your class, subject to a Rebooking Fee of £15 per person on the booking. CLICK HERE TO PAY YOUR REBOOKING FEE
CHANGE IT YOURSELF: You can change it yourself by clicking the VIEW / CHANGE BOOKING button at the bottom of your email confirmation.
LESS THAN 72 HOURS NOTICE?
You will not be able to change your own booking with less than 72 hours notice. Please contact us if you need to change a booking.
BYOB
If you just want to add BYOB you can simply bring the £3 per person fee on the day, there is no need to tell us.
ASK A FRIEND: If you are not able to attend your class, you can send others to take your place. They only need to know the name it is booked under.
LESS THAN 48 HOURS NOTICE?
REBOOK YOUR CLASS: If you cannot find someone to take your place, you can rebook your class, subject to a Rebooking Fee of £15 per person on the booking. CLICK HERE TO PAY YOUR REBOOKING FEE
BOOKING
If you are having trouble booking or problems with redeeming your voucher please check below:
If you are having trouble booking or problems with redeeming your voucher please check below:
QUESTION!
ARE YOU BOOKING FOR THE RIGHT NUMBER OF PEOPLE?
The default is for 1 place.
If you are booking for more people please change accordingly
If you need to adjust this, please scroll up to the top and click CHANGE
ARE YOU SENDING US THE RIGHT VOUCHER CODE?
FOR GROUPON its the SECURITY CODE (Top left of Voucher)
FOR LIVING SOCIAL its the long number and also we need the REDEMPTION CODE
Lots of people send us a random code from a random part of their voucher.
To avoid wasting your time, please make sure you enter the code that is asked for.
We are constantly having to chase up people who have sent the wrong code to send us the one the booking form actually asks for.
PLEASE ENTER THE CODE THE BOOKING FORM ACTUALLY ASKS FOR
HAVE YOU ENTERED DIETARY REQUIREMENTS FOR EVERYONE?
Eg if your booking is for 2 and both are vegetarian, please remember to state "both Vegetarians"
If you need to adjust this, please scroll up to the DIETARY REQUIREMENTS question
CANCELLATIONS
1) If you are unable to attend for any reason, we require AT LEAST 72 HOURS notification
2) You can change your booking to a different day before the 72 hours by clicking on the VIEW/CHANGE BOOKING button at the bottom of your email confirmation
3) If you are unable to attend but have someone who can take your place, we are happy to have them come in your place. There is no need to inform us.
4) Please note, if you book a class and do not show, your place will be considered used.
5) If you give us less that 72 hours notice, we can transfer your booking to a new date, but this is subject to a £15 per person rebooking fee for each person on the booking.
6) Please allow enough time for travel. Classes start as close as possible to the START time, so please ensure you are there on time. If you miss your class due to any reason, your places are considered USED and cannot be rebooked for another date unless the rebooking fee of £15 per person is paid first.
ARE YOU BOOKING FOR THE RIGHT NUMBER OF PEOPLE?
The default is for 1 place.
If you are booking for more people please change accordingly
If you need to adjust this, please scroll up to the top and click CHANGE
ARE YOU SENDING US THE RIGHT VOUCHER CODE?
FOR GROUPON its the SECURITY CODE (Top left of Voucher)
FOR LIVING SOCIAL its the long number and also we need the REDEMPTION CODE
Lots of people send us a random code from a random part of their voucher.
To avoid wasting your time, please make sure you enter the code that is asked for.
We are constantly having to chase up people who have sent the wrong code to send us the one the booking form actually asks for.
PLEASE ENTER THE CODE THE BOOKING FORM ACTUALLY ASKS FOR
HAVE YOU ENTERED DIETARY REQUIREMENTS FOR EVERYONE?
Eg if your booking is for 2 and both are vegetarian, please remember to state "both Vegetarians"
If you need to adjust this, please scroll up to the DIETARY REQUIREMENTS question
CANCELLATIONS
1) If you are unable to attend for any reason, we require AT LEAST 72 HOURS notification
2) You can change your booking to a different day before the 72 hours by clicking on the VIEW/CHANGE BOOKING button at the bottom of your email confirmation
3) If you are unable to attend but have someone who can take your place, we are happy to have them come in your place. There is no need to inform us.
4) Please note, if you book a class and do not show, your place will be considered used.
5) If you give us less that 72 hours notice, we can transfer your booking to a new date, but this is subject to a £15 per person rebooking fee for each person on the booking.
6) Please allow enough time for travel. Classes start as close as possible to the START time, so please ensure you are there on time. If you miss your class due to any reason, your places are considered USED and cannot be rebooked for another date unless the rebooking fee of £15 per person is paid first.
If you are having any other booking issues, or have questions, the best way is to contact us via our CONTACT FORM detailing your problem or queries, and we will contact you as soon as possible.
