London Cookery Classes
HELP PAGE
VOUCHER HELP
If you have any prepaid voucher or gift card please click the image above
FULL STEP BY STEP BOOKING HELP
If you are not using any vouchers or gift card and are having trouble booking please see below:
If you are not using any vouchers or gift card and are having trouble booking please see below:
QUESTION!
ARE YOU SENDING US THE RIGHT VOUCHER CODE?
FOR GROUPON its the SECURITY CODE (Top left of Voucher)
Lots of people send us a random code from a random part of their voucher. If so, your booking cannot be processed
PLEASE ENTER THE CODE THE BOOKING FORM ASKS FOR SO THAT WE CAN PROCESS YOUR BOOKING
HAVE YOU ENTERED DIETARY REQUIREMENTS FOR EVERYONE?
Eg if your booking is for 2 and both are vegetarian, please remember to state "both Vegetarians"
If you need to adjust this, please scroll up to the DIETARY REQUIREMENTS question
CANCELLATIONS
1) If you are unable to attend for any reason, we require AT LEAST 7 DAYS notification.
2) If you need to change your booking and there is more than 7 days till your class date, then you can change your booking yourself by clicking on the VIEW/CHANGE BOOKING button at the bottom of your email confirmation
3) If you are unable to attend but have someone who can take your place, we are happy to have them come in your place. There is no need to inform us.
4) Please note, if you book a class and do not show, your place will be considered used.
5) If you give us less that 7 days notice, we can transfer your booking to a new date, but this is subject to a £25 per person rebooking fee for each person on the booking.
6) Please allow enough time for travel. Classes start as close as possible to the START time, so please ensure you are there on time. If you miss your class due to any reason, your places are considered USED and cannot be rebooked for another date unless the rebooking fee of £25 per person is paid first.
ARE YOU SENDING US THE RIGHT VOUCHER CODE?
FOR GROUPON its the SECURITY CODE (Top left of Voucher)
Lots of people send us a random code from a random part of their voucher. If so, your booking cannot be processed
PLEASE ENTER THE CODE THE BOOKING FORM ASKS FOR SO THAT WE CAN PROCESS YOUR BOOKING
HAVE YOU ENTERED DIETARY REQUIREMENTS FOR EVERYONE?
Eg if your booking is for 2 and both are vegetarian, please remember to state "both Vegetarians"
If you need to adjust this, please scroll up to the DIETARY REQUIREMENTS question
CANCELLATIONS
1) If you are unable to attend for any reason, we require AT LEAST 7 DAYS notification.
2) If you need to change your booking and there is more than 7 days till your class date, then you can change your booking yourself by clicking on the VIEW/CHANGE BOOKING button at the bottom of your email confirmation
3) If you are unable to attend but have someone who can take your place, we are happy to have them come in your place. There is no need to inform us.
4) Please note, if you book a class and do not show, your place will be considered used.
5) If you give us less that 7 days notice, we can transfer your booking to a new date, but this is subject to a £25 per person rebooking fee for each person on the booking.
6) Please allow enough time for travel. Classes start as close as possible to the START time, so please ensure you are there on time. If you miss your class due to any reason, your places are considered USED and cannot be rebooked for another date unless the rebooking fee of £25 per person is paid first.
If you are having any other booking issues, or have questions, the best way is to contact us via our CONTACT FORM detailing your problem or queries, and we will contact you as soon as possible.