If you have a query for us please make sure it is not already answered below, or in the
HELP PAGE. Sometimes it is much quicker to check first, rather than email and wait for a reply.
If you have read all the HELP PAGES and still need help, please contact us below.
all about vouchers
VOUCHER EXPIRY
We can accept your voucher as long as you activate the voucher before it expires by making a booking and sending us the correct code that our booking form asks for.
The actual class date can be for ANY scheduled date - even for a date after your voucher expires.
Eg. if your voucher expires on 31 April, you can choose to have your class in May, or later, as long as you ACTIVATE your voucher by making the booking and send us the voucher codes before the expiry date.
VOUCHER CODES
Please enter your voucher codes in the box that says:
PLEASE ENTER YOUR VOUCHER CODES HERE
The voucher code does NOT go in the Promotion Code box. The Promotion code box is for promotion codes only.
If you are booking for more than 1 person, PLEASE ADJUST THE NUMBER OF PARTICIPANTS TO THE CORRECT NUMBER
CHECKLIST
1) BEFORE your voucher expires, please book online, you can choose ANY date that is available.
2) ENTER in the correct voucher code/s that as asked for when booking.
(please make sure you are entering the correct code as asked for in the booking form)
3) AN EMAIL CONFIRMATION of your booking will arrive immediately - you should get one straight away.
If not please check your spam folder.
FUTURE DATES
We run roughly 5 sushi dates and 20 dim sum classes per month.
We add new dates each month. We add classes roughly 2-4 months ahead.
If the month you want to do a class is not up yet, please check back later.
We can accept your voucher as long as you activate the voucher before it expires by making a booking and sending us the correct code that our booking form asks for.
The actual class date can be for ANY scheduled date - even for a date after your voucher expires.
Eg. if your voucher expires on 31 April, you can choose to have your class in May, or later, as long as you ACTIVATE your voucher by making the booking and send us the voucher codes before the expiry date.
VOUCHER CODES
Please enter your voucher codes in the box that says:
PLEASE ENTER YOUR VOUCHER CODES HERE
The voucher code does NOT go in the Promotion Code box. The Promotion code box is for promotion codes only.
If you are booking for more than 1 person, PLEASE ADJUST THE NUMBER OF PARTICIPANTS TO THE CORRECT NUMBER
CHECKLIST
1) BEFORE your voucher expires, please book online, you can choose ANY date that is available.
2) ENTER in the correct voucher code/s that as asked for when booking.
(please make sure you are entering the correct code as asked for in the booking form)
3) AN EMAIL CONFIRMATION of your booking will arrive immediately - you should get one straight away.
If not please check your spam folder.
FUTURE DATES
We run roughly 5 sushi dates and 20 dim sum classes per month.
We add new dates each month. We add classes roughly 2-4 months ahead.
If the month you want to do a class is not up yet, please check back later.
DIETARY REQUIREMENTS
If you have any dietary requirements please let us know
HAVE YOU ENTERED DIETARY REQUIREMENTS FOR EVERYONE?
Eg if your booking is for 2 and both are vegetarian, please remember to state "both Vegetarians"
If just 1 is vegetarian, please make it clear eg "1 veg, 1 usual menu"
If you need to adjust this, please scroll up to the DIETARY REQUIREMENTS question
For all classes we can cater for Gluten Free, Vegetarian, Vegan, Pescatarian
Specifically for Dim Sum Class, we can cater for No Pork, No Shellfish. For other requirements please enter it into the box when booking, and if there are any problems we will get in touch with you.
HAVE YOU ENTERED DIETARY REQUIREMENTS FOR EVERYONE?
Eg if your booking is for 2 and both are vegetarian, please remember to state "both Vegetarians"
If just 1 is vegetarian, please make it clear eg "1 veg, 1 usual menu"
If you need to adjust this, please scroll up to the DIETARY REQUIREMENTS question
For all classes we can cater for Gluten Free, Vegetarian, Vegan, Pescatarian
Specifically for Dim Sum Class, we can cater for No Pork, No Shellfish. For other requirements please enter it into the box when booking, and if there are any problems we will get in touch with you.
cancellations
1) If you are unable to attend for any reason, we require AT LEAST 72 HOURS notification
2) You can change your booking to a different day before the 72 hours by clicking on the VIEW/CHANGE BOOKING button at the bottom of your email confirmation
3) If you are unable to attend but have someone who can take your place, we are happy to have them come in your place. There is no need to inform us.
4) If you give us less than 72 hour notice, we can amend your booking to another date subject to a rebooking admin fee of £15 per person on the booking.
5) Please note, if you book a class and do not show, your place will be considered used.
6) Please allow enough time for travel. Classes start at the START time, so please ensure you are there on time. If you miss your class due to any reason, your places are considered USED and cannot be rebooked for another date.
PRIVATE PARTIES
Full information about arranging to have a private class for your group is available here: PRIVATE PARTIES
CHILDREN
Children from 12-16 are welcome providing they are accompanied by an adult.
BOOKING FOR THE CORRECT NUMBER OF PEOPLE
Please make sure you are booking for the correct number of people.
This is the first option (At the top of the booking page)
Select the correct number of people first, and then the class dates will update to show you classes that have enough spaces for you.
This is the first option (At the top of the booking page)
Select the correct number of people first, and then the class dates will update to show you classes that have enough spaces for you.
BRING YOUR OWN BOTTLE
If you would like to BYOB, please select it when booking. You can also add BYOB after you have booked by clicking the VIEW/CHANGE BOOKING button at the bottom of your booking confirmation email.
There is a £3 one-off charge per person, and covers them for as many or as few bottles as they would like.
There is a £3 one-off charge per person, and covers them for as many or as few bottles as they would like.
PROBLEMS WITH BOOKING
Check our HELP PAGE - it has screenshots to guide you step by step through the booking process. It is REALLY EASY!
STILL NEED TO CONTACT us?
CLASS AVAILABILITY is shown on the booking page
Class Dates are readily available HERE
Find the Class you want, and click the BOOK BUTTON, it will show all available dates
IF YOU ARE SURE THE HELP PAGES DO NOT ANSWER YOUR QUESTIONS PLEASE CONTACT US HERE
Class Dates are readily available HERE
Find the Class you want, and click the BOOK BUTTON, it will show all available dates
IF YOU ARE SURE THE HELP PAGES DO NOT ANSWER YOUR QUESTIONS PLEASE CONTACT US HERE
CHECK AVAILABILITY OF CLASSES
This can be done simply, click BOOK A CLASS, click the BOOK BUTTON next to the class you want and it will show you all the available dates.
